Dramatically improve the user experience
Callers that utilize voice driven systems can navigate through the system quickly and easily. Using a voice interface, callers complete simple tasks quickly; such as receiving balance information or paying bills. Although a caller can choose to speak with a live operator at any time, this design allows operators to be readily available for technical and in-depth questions while offloading routine, higher volume calls.

Reduce costs
With Terakeet, your company can centralize your software while remaining compatible with other systems. Unlike older IVR applications, this flexible platform allows enterprise companies to avoid costly upgrades and scalability, management and maintenance issues. Directly impact the bottom line by reducing the number of non-technical calls that are directed to expensive, live attendants.

Increase customer satisfaction
It's all about keeping your customers satisfied. With speech recognition, your callers experience less frustration and are comfortable interacting with your company. This increases satisfaction and increases the chance that your customers will continue to do business with your company.

Additional benefits:

• Leverage existing web strategies/investments
• Get to the information more quickly, resulting in lower opt-out rates than touch-tone phones (DTMF) and Interactive Voice Response (IVR)
• Allow a much broader range of input and more automation through the use of natural language
• Provide cost effective scalability

Terakeet Helps Telecom Leader Dramatically Reduce Call Center Volume

CHALLENGE:

USA Datanet customers were experiencing 25 to 40 minute wait times while simply trying to pay a bill or to sign up for a new service. In addition, employee morale was low and turnover was at an all time high due to stress levels resulting from disgruntled customers.

SOLUTION:

Terakeet designed and built an automated speech recognition system that cut wait times to 2 minutes or less, dramatically increasing customer satisfaction and improving the work environment.